I didn't receive my cartridge Order #8616

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martinl9
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I didn't receive my cartridge Order #8616

Post by martinl9 » July 23rd, 2021, 12:01 pm

I get the package and it was only Switch Board Kit.
PSIO Cartridge is absent but order marked as Completed.

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Matt
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Re: I didn't receive my cartridge Order #8616

Post by Matt » July 23rd, 2021, 12:08 pm

https://ecommerceportal.dhl.com/track/? ... 1623054675

I will check what happened to that with DHL. Looks like it was returned back to us.

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Re: I didn't receive my cartridge Order #8616

Post by martinl9 » July 25th, 2021, 4:47 am


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Re: I didn't receive my cartridge Order #8616

Post by Matt » July 25th, 2021, 12:34 pm

I'll contact DHL tomorrow when they are open. It's strange that the Switch Board made it through but the PSIO Cartridge did not.

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Re: I didn't receive my cartridge Order #8616

Post by martinl9 » July 27th, 2021, 8:42 pm

is there any news?

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Re: I didn't receive my cartridge Order #8616

Post by Matt » July 28th, 2021, 12:13 am

martinl9 wrote: July 27th, 2021, 8:42 pm is there any news?
I'm waiting for a reply back from DHL.

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Re: I didn't receive my cartridge Order #8616

Post by martinl9 » July 31st, 2021, 12:46 pm

i lost my money?

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Re: I didn't receive my cartridge Order #8616

Post by Matt » July 31st, 2021, 4:46 pm

martinl9 wrote: July 31st, 2021, 12:46 pm i lost my money?
No... please be patient while I sort it out.

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Re: I didn't receive my cartridge Order #8616

Post by Matt » August 2nd, 2021, 7:09 pm

DHL told me today "The investigation for shipment with tracking number CS86161623054675 to destination Uruguay is ongoing. We are expecting that the investigation will be finalised soon and we will let you know about the outcome".

So we need to keep waiting while the investigation is ran. It's most likely delayed and in holding due to COVID.

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Re: I didn't receive my cartridge Order #8616

Post by Matt » September 2nd, 2021, 1:39 am

I just updated your Service Desk ticket but I'll relay the information here too. The packaged updated on the 31st of August and is now in your country. It's still on the way but will arrive very soon :)

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