Finally ordered my PSIO !

Generic Customer Feedback, Content and Reviews based directly on PSIO
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aleomark
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Re: Finally ordered my PSIO !

Post by aleomark » March 5th, 2016, 6:01 am

Ok, in my case seems the charge wasnt made, now how we that still want the psio can proceed? Would be a preferencial deal in order to not run again behind a preorder countdown?

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cleeg
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Re: Finally ordered my PSIO !

Post by cleeg » March 5th, 2016, 9:12 pm

So, how will we know when we can reorder the failed orders from the first of March? Will it be an email or in the forum?

EDIT: Just read my emails!
Last edited by cleeg on March 5th, 2016, 9:15 pm, edited 1 time in total.

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Re: Finally ordered my PSIO !

Post by Matt » March 5th, 2016, 9:12 pm

cleeg wrote:So, how will we know when we can reorder the failed orders from the first of March? Will it be an email or in the forum?
Email.

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Re: Finally ordered my PSIO !

Post by ZellSF » March 6th, 2016, 12:13 am

cleeg wrote:So, how will we know when we can reorder the failed orders from the first of March? Will it be an email or in the forum?

EDIT: Just read my emails!
Have you gotten an email about it? Have we supposed to have gotten one already? Because I haven't.

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Re: Finally ordered my PSIO !

Post by DBloke » March 6th, 2016, 2:33 am

Also got a refund

Any chance of having a waiting list then pay when the thing is ready rather than all this clusterfug?

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cleeg
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Re: Finally ordered my PSIO !

Post by cleeg » March 6th, 2016, 7:05 am

The email I got was just to say arrangements are pending regarding the sorting of the the perorders this time.

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Re: Finally ordered my PSIO !

Post by Thomas83Lin » March 6th, 2016, 8:52 am

Only email I received was from the psio team. 3-5 working days would put it on monday\tuesday not counting the 1st. After tuesday i'll be calling eway again.
Check out and Request WiiU\Wii\VC\Wiiware Codes from me Here

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Re: Finally ordered my PSIO !

Post by Matt » March 6th, 2016, 5:27 pm

ZellSF wrote:
cleeg wrote:So, how will we know when we can reorder the failed orders from the first of March? Will it be an email or in the forum?

EDIT: Just read my emails!
Have you gotten an email about it? Have we supposed to have gotten one already? Because I haven't.
Check your spam folder.

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cleeg
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Re: Finally ordered my PSIO !

Post by cleeg » March 6th, 2016, 7:58 pm

Thanks Shadow, I already got the email saying how it'll be sorted out.

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Re: Finally ordered my PSIO !

Post by Matt » March 6th, 2016, 8:19 pm

cleeg wrote:Thanks Shadow, I already got the email saying how it'll be sorted out.
Sorry, that was quoted at ZellSF.

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Re: Finally ordered my PSIO !

Post by cleeg » March 6th, 2016, 9:59 pm

Anyone have any experience with this reply from eway? I contacted them about my pending refund...

Hi there,

Thank you for contacting eWAY. Our teams are no longer monitoring support@eway.com.au.

Instead, head over to the eWAY Success Community, where we’ve made it easier for you to get all your questions answered and so much more.

The eWAY Success Community is a great place for valued eWAY Customers and Partners to:

Log and track support cases
Collaborate and have discussions in the eWAY Discussions Forum
Get answers much faster with our extensive library of 'How To' articles
Much much more coming soon!

VISIT THE eWAY SUCCESS COMMUNITY


Kind regards,

Joel Symmans
CXO - Chief Experience Officer
Web Active Corporation Pty Ltd t/a eWAY

... I don't want to click the link in case it's phishy.

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Re: Finally ordered my PSIO !

Post by Matt » March 6th, 2016, 10:28 pm

That's very strange. Try contacting "Nicola Torley"
nicola.torley@eway.com.au

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Re: Finally ordered my PSIO !

Post by RealAcidVEVO » March 7th, 2016, 2:12 am

cleeg wrote:Anyone have any experience with this reply from eway? I contacted them about my pending refund...

Hi there,

Thank you for contacting eWAY. Our teams are no longer monitoring support@eway.com.au.

Instead, head over to the eWAY Success Community, where we’ve made it easier for you to get all your questions answered and so much more.

The eWAY Success Community is a great place for valued eWAY Customers and Partners to:

Log and track support cases
Collaborate and have discussions in the eWAY Discussions Forum
Get answers much faster with our extensive library of 'How To' articles
Much much more coming soon!

VISIT THE eWAY SUCCESS COMMUNITY


Kind regards,

Joel Symmans
CXO - Chief Experience Officer
Web Active Corporation Pty Ltd t/a eWAY

... I don't want to click the link in case it's phishy.
It probably was phishy but I clicked it anyway. It seems they have to make an account for you unless you log in with social media. I button popped up to ask a question to live chat which i tried but they were closed (it's 10am EST) so I left my email and phone # with a very angry message.

Since I'm in the usa I don't want to pay for an international call... I'll try the email you posted too Shadow!

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cleeg
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Re: Finally ordered my PSIO !

Post by cleeg » March 7th, 2016, 9:23 am

Thanks Shadow, I've sent an email.

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Re: Finally ordered my PSIO !

Post by RealAcidVEVO » March 7th, 2016, 10:06 am

Just got this reply.
Chris Hanna
Sun Mar 06 23:00:50 GMT 2016

Hi there

If you have purchased or are trying to purchase from a company who uses eWAY to process the payments, you will need to contact the company to discuss your order. eWAY is a third party payment processor and cannot assist with order queries.

Kind Regards
Chris
What a joke... this is incredibly frustrating.
I copied the psio email back to them to make it clear it's not PSIO who has to give the money back...

Edit just had an infuriating live chat session. I think I'll pastebin it. No result, no refund yet still.

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Re: Finally ordered my PSIO !

Post by Greg2600 » March 7th, 2016, 2:13 pm

My payment was initially refused several times by my CC for suspected fraud, before it finally went through. Now it's been refunded.

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Re: Finally ordered my PSIO !

Post by Matt » March 7th, 2016, 2:22 pm

I got an email today saying that all the refunds have been processed.

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Re: Finally ordered my PSIO !

Post by Thomas83Lin » March 7th, 2016, 2:24 pm

Thanks, I just got a email from PSIO that I've been refunded. It hasn't shown up yet but I have no doubt it will soon.
Check out and Request WiiU\Wii\VC\Wiiware Codes from me Here

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Re: Finally ordered my PSIO !

Post by tlpham » March 7th, 2016, 2:31 pm

Just received my refund receipt from eWAY. Probably they are just churning through the refund process machine slowly but I didn't have to contact them directly. I will probably have to wait another day or two to clear the bank statement before going berko.

@Shadow: I had sent my mainboard to you guys via AusPost and will pertain to the refunded order number, let me know what alternative payment methods you want to organise for it.

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Re: Finally ordered my PSIO !

Post by Greg2600 » March 8th, 2016, 1:45 am

Yeah I picked up a PS1 yesterday to send the board, but I'll wait until after the payment can go through again.

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